Step 1: Reservation Request
A reservation begins as a request for a stay by means of filling out a reservation request form. Filling out a request form does not guarantee your reservation for the dates you requested and can be done without commitment.

Step 2: Offering Reservation
When a requested stay can be accommodated we will respond with an online reservation offer to you. The offer includes cost information for the stay, as well as provides an online Rental Agreement and payment terms. This is sent to you via email. You are under no obligation to rent when we provide you with an offer but offers not responded to in 3 days will expire.

Step 3: Reservation Acceptance
Once a reservation offer is issued you can either accept or decline the offer. If you decline the offer and give reason a modified offer may be presented or you may always decline and enter a new reservation. If you accept an offer then you will be sent a confirmation of your acceptance via email.

Step 4: Receipt of Deposit Payment/Paperwork
Once you accept a reservation offer you will need to provide payment of your refundable security deposit to hold your dates. Your offer provides our address for sending payment by check or we accept almost any credit cards via our Merchant Card processor Authorize.net. Receipt of your deposit must occur within 3 days of the reservation acceptance and we will send you a confirmation when we have received your deposit. Rentals inside of 30 days requirement payment in full including the deposit via credit card at the time of reservation acceptance.

Step 5: Balance Due Notifications at 60 and 30 days out
After a security deposit has been received for a reservation the first half of your total due is due 60 days from your first night. We will send you an email notification reminder just prior to the 60 day payment due date and 30 day point when the remaining balance is due. You're welcome to pay any amount at anytime before the due date  by just following your private reservation link.

Step 6: Receipt of Payments
Each time a payment is received you will receive an email noting it. On your final payment you will receive further detailed information on your stay, the unit and arrival access plans. Most of this information is already provide in the FAQ section of our website. 

Step 7: Provide Access Information
As your request or the day prior to your arrival we send an email with arrival information. Access to the unit will occur via an email providing a combination to the keypad entry door latch on the front door.

Step 8: Refund of Security Deposit
After your successful stay has been verified with our cleaning service we'll refund your security deposit by check or as a refund on your credit card within two weeks.