Step 1: Reservation Request
A reservation begins as a request for a stay by means of filling out a reservation request form. Filling out a request form does not guarantee your reservation for the dates you requested and can be done without commitment.

Step 2: Offering Reservation
When a requested stay can be accommodated we will respond with an online reservation offer to you. The offer includes cost information for the stay, as well as provides an online Rental Agreement and payment terms. This is sent to you via email. You are under no obligation to rent at this time. Offers not responded to in 3 days expire..

Step 3: Reservation Acceptance
Once a reservation offer is issued you can either accept or decline the offer. If you decline the offer and give reason a modified offer may be presented or you may always decline and enter a new reservation. If you accept an offer then you will be sent a confirmation of your acceptance via email.

Step 4: Receipt of Deposit Payment/Paperwork
Once you accept a reservation offer you will need to provide payment of your refundable security deposit to hold your dates. If you choose to pay by credit card you should choose PayPal for the payment option.  A direct link to the PayPal Web site will then be provided to allow you to make your credit card or PayPal payment. Receipt of your deposit must occur within 5 days of the reservation acceptance and we will send you a confirmation when we have received your deposit.

Step 5: Balance Due Notifications at 60 and 30 days out
After a security deposit has been received for a reservation the first half of your total due is due 60 days from your first night. We will send you an email notification reminder just prior to the 60 day payment due date and 30 day point when the remaining balance is due. You're welcome to pay any amount at anytime before the due date.

Step 6: Receipt of Payments
Each time a payment is received you will receive an email noting it. On your final payment you will receive further detailed information on your stay, the unit and entry access plans. Most of this information is already provide in the FAQ section of our website. 

Step 7: Provide Access Information
As arranged or the day prior to your arrival we send an email with entry access and arrival information. Access to the unit will be occur via providing a combination to the lock box beside the front door or sending a key in US Mail.

Step 8: Refund of Security Deposit
After your successful stay has been verified with our cleaning service we'll refund your security deposit by check within two weeks.